Contact Us We encourage you to visit us or contact us with any questions you may have while shopping at Estella. Someone will be happy to help you Monday - Friday, 11am - 7pm, Saturday 10am - 6pm & Sunday 12pm - 5pm EST.

Tel: 1.877.755.3553 or 1.212.255.3553, if calling from outside the US

Fax: 1.212.255.9302

Email: For customer service: contact@estella-nyc.com. For suggestions: suggestions@estella-nyc.com

Address: Estella 493 Sixth Ave. (between 12th & 13th St.) New York, NY 10011

Domestic Shipping Shipping Orders placed by 2pm EST Monday through Friday (excluding holidays) will ship within the same day, if the items are in-stock. (If the items are out of stock, we will inform you when they are ready to ship.) Orders placed after 2pm weekdays, weekends and on holidays will ship next business day, unless the items are out of stock.

For domestic orders, we offer - UPS ground shipping, 5-9 business days; UPS Two Day, 2-3 business days; UPS Next Day Air, 1-2 business days; Messenger Service in NY City only, Same day; In Store Pick Up, at your convenience.

Alaska and Hawaii: Please add 2-4 days for shipment.

How are the Shipping Costs determined?
Shipping costs are based on your total order amount before sales tax and promotional discounts are applied. To determine the shipping cost for your order, please refer to the chart below (charges are per shipping address). Some furniture and larger items have a delivery surcharge to cover additional shipping cost.

Order Total	Ground	2nd Day Air	Next Day Air	Messenger NYC	In-Store Pick-up
$0 - $25	$6	$16	$26	$20	Free
$25.01 - $50	$8	$18	$28	$20	Free
$50.01 - $75	$9	$25	$35	$20	Free
$75.01 - $100	$10	$30	$40	$20	Free
$100.01 - $150	$12	$35	$45	$20	Free
$150.01 - $200	$14	$40	$50	$20	Free
$200.01 - $250	$16	$55	$65	$20	Free
$250.01 - $500.00	$30	$65	$80.00	$20	Free
$500.01 - $750.00	$35	$75	$95.00	$20	Free
$750.01 -$1500.00	$50	$110	$120	$20	Free
$1500.01 +	$70	$165	$200	$20	Free

International Orders

We currently ship to the following countries outside the USA: Argentina; Aruba; Australia; Austria; Bahamas; Barbados; Belgium; Bermuda; Brazil; Canada; Cayman Islands; Chile; China; Costa Rica; Cyprus; Denmark; Egypt; Fiji; Finland; France; France, Metropolitan; Germany; Greece; Greenland; Guam; Guatemala; Hong Kong; Iceland; Ireland; Israel; Italy; Jamaica; Japan; Korea, Republic of; Kuwait; Luxembourg; Macau; Malawi; Mexico; Monaco; Netherlands; Netherlands Antilles; New Caledonia; New Zealand; Norfolk Island; Norway; Panama; Papua New Guinea; Peru; Philippines; Poland; Portugal; Puerto Rico; Saudi Arabia; Singapore; South Africa; Spain; Sweden; Switzerland; Taiwan; Thailand; Trinidad and Tobago; Turkey; United Arab Emirates; United Kingdom; United States; US Minor Outlying Islands; Venezuela; Virgin Islands (U.S.)

There may be tarifs, duties, taxes and other fees levied by foreign governments and entities on packages ordered from Estella. Estella is not responsible for any such tariffs, duties, taxes or fees. If a receipient refuses merchandise for this or any other reason and the goods are returned to Estella, Estella may be levied additional shipping, customs, brokerage and other fees. Estella will pass those charges onto the sender.

For International shipments, we offer: - UPS Worldwide Expedited - UPS Worldwide Express

You will find our shipping options and international charges during the checkout process. We are unable to ship to APO/FPO and PO boxes.

Return Policy We stand behind all of our products, and want you to be satisfied with your purchase. If you wish to return or exchange an item, we require that the item be returned within 14 days of original receipt.

Returns must be in saleable condition (HAVE NOT BEEN WORN, ALTERED or WASHED), with all original tags attached. All sale items, bathing suits, undergarments, jewelry, shoes and other accessories are FINAL SALES and therefore, no returns or exchanges will be accepted. We strongly encourage you to contact a customer service representative with questions pertaining to a final sale item before purchasing. Please note that all shipping and handling costs are non-refundable.

Shipping A Return Or Exchange To make a return or exchange, please send the item you wish to return in a securely sealed package. Returns or exchanges should be sent pre-paid and insured. Please include a copy of your original invoice with a reason and instructions for the return/exchange.

Mail to: Estella Attn: Customer Service 493 Sixth Avenue New York, NY 10011

Please note: Estella is not responsible for reimbursement or compensation of lost packages without proof of delivery to our returns facility. Also, we maintain the right to refuse credit of any return or exchange that does not comply with our return policy. Please review the policy or contact customer service with any questions prior to shipping a return or exchange.

Refunds Once Estella has received your return, we will credit the original credit card account within 5-7 business days.

Accepted Credit Cards We accept Amex, Visa & Mastercard.

Processing Orders We make every effort to process and ship your order in a prompt and timely manner. Orders received Monday - Friday (excluding holidays) will be processed within two business days. Orders placed on weekends and holidays will be processed within the on the next two business day.

Modifying Orders Once an order is placed, it cannot be modified or cancelled. However, you can return or exchange any portion of your purchase. Please review our return policy for further guidance.

Out Of Stock Items We make every effort to maintain a current inventory of items online. Occasionally, however, items listed may be out of stock. If an item you requested is out of stock, we will notify you via email and promptly update your order.

Sales Tax Estella is located in New York state; therefore, all orders placed within New York will be charged sales tax. All orders placed outside of New York will not be charged sales tax.

Yahoo Privacy Policy This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Estella Privacy Policy The privacy of your personal information is very important to us. We will not share, sell, rent or disclose personally identifying information to third parties.

We use your telephone number only if there is an order-related issue, not for marketing purposes. We also use your email address to send you our Newsletter, special offers, promotional announcements, and surveys. Occasionally, we send our customers special offers and promotional information via postal mail, using the shipping address provided. If you no longer want to receive the announcements or postal mail, you can email us at mailinglist@estella-nyc.com and request that you be removed from our mailing list.

In order to ship and track merchandise, we make your name and address available to such companies as UPS. In no instance, do we allow UPS or any such company to use your personal information for any other purpose.

We provide analyses of our users in the aggregate to our vendors and prospective vendors. We do this so that we and our vendors can understand you better, and so we can keep bringing you the latest and most current fashions and fashion accessories. At no time, however, will we disclose personal information about specific users.

To safeguard the privacy of your personal information from unauthorized access or improper use, we have implemented technology and security features, as well as strict internal guidelines. We will continue to enhance our security procedures as new technology becomes available. Last updated, June 14, 2007

Credit Card Security Estella has partnered with Chase Paymentech Solutions to clear your credit card transactions. Chase Paymentech is committed to safeguarding the privacy and security of the information we collect. For an explanation of the policies Chase Paymentech follows with respect to the handling of customer information, please click here.

Disclaimer Estella makes every effort to represent the true color and fabric of our merchandise through pictures and descriptions. However, because of the differences in picture quality on your computer's monitor, the appearance of merchandise may not be entirely accurate. We apologize for any inconvenience this may cause.

Terms Of Use Estella is owned and operated by Baby Jean's LLC, dba Estella. Use of this site signifies agreement of the following terms of use. This site may be used solely for the purpose of shopping. You may not republish, copy transmit or otherwise transfer any images, logos, photos, graphics, trademarks, copyrights or information in any private or commercial purpose. You may not harm or effect the functionality of this site. Estella reserves the right to change these terms at any time without